Shipping policy

Last updated: October 26, 2026

Shipping is free on every order within the United States, with no minimum. We don't currently ship internationally.

Processing & Delivery

Processing is the time before your order is handed to the carrier. Transit is the time from carrier handoff to your door. Times vary by order and destination. Email us for current estimates before ordering or for an update on an existing order. Business days mean Monday–Friday, excluding public holidays. We can't guarantee a delivery date unless we specifically agreed to one for your order.

Tracking Your Order

When your order ships, you'll get a confirmation email with tracking. A "label created" or "information received" status doesn't mean the carrier has it yet, and scans can take a little while to appear. Use our Track Your Order page. No email, or tracking isn't updating? Contact us with your order number and the email you ordered with.

Shipping Protection

Optional Shipping Protection can be added at checkout. If a protected package is lost, stolen or arrives damaged, contact us with your order number and we'll send a free replacement or a refund.

Delays Before Shipping

If we can't ship within the timeframe promised for your order, we'll email you with an updated estimate and your options. You can choose to wait or cancel for a full refund.

Carrier Delays & Missing Packages

If tracking stops updating or your package is late, contact us and we'll help. If tracking says delivered but you didn't get it, check your address, porch, mailroom and neighbors, then email us. We'll investigate and arrange a refund, replacement or other fair solution. A delivery scan alone won't automatically deny your claim.

Address Changes & Cancellations

Please double-check your address before ordering. Email us ASAP to fix an address or cancel. We'll do our best before your order ships, but a package already in transit may not be changeable. See our Refund Policy.

Business & Contact Information

WinterEdge is operated by Quatro Enterprises Inc.
Email: FrostAway18@yahoo.com
Business address: 1449 S Michigan Ave STE 13908, Chicago, IL 60605, United States

This is our business address, not a returns address. Please don't mail products here.