Refund policy
Last updated: October 26, 2026
At WinterEdge we want you to love your Cordless Electric Ice Scraper. Every eligible order is covered by our 30-day money-back guarantee, and you never have to send anything back.
30-Day Money-Back Guarantee
Not happy with your purchase? Request a refund within 30 days of confirmed delivery. We only need to verify your order. You don't need to return the item, keep it unopened or pay a restocking fee.
Your 30 days start on the delivery date, not the order date. If tracking says delivered but you never got your package, tell us and we'll look into it. A delivery scan alone won't disqualify your request.
How to Request a Refund
Email FrostAway18@yahoo.com or use our Customer Support page.
Include your order number, the email you ordered with and a short note on what went wrong. For damaged, defective or wrong items, please add photos if you can.
We'll verify your order, reach out if we need anything else, and let you know the outcome.
Never send us card numbers, security codes or passwords. Please do not mail products to our business address.
Refund Amount & Timing
Approved refunds cover what you actually paid for the eligible product (after discounts), plus applicable taxes as required by law. Shipping is free, so we never deduct shipping or handling. Optional Shipping Protection is non-refundable once your order has shipped, except where required by law.
Refunds go back to your original payment method. After we issue a refund, your bank or card provider controls when it posts, usually within 5–10 business days. If you don't see it, check with your provider first, then email us your order number and refund date.
Damaged, Defective, Wrong or Missing Orders
Contact us as soon as possible with your order number and what happened. We'll make it right with a refund, replacement or another fair solution. See our Shipping Policy for lost or missing packages. The 30-day window doesn't limit your rights for items that never arrive, are defective or are incorrect.
Cancellations
Need to cancel? Email us right away. We'll try to cancel before your order is processed or shipped. Once it's on the way we may not be able to stop it, but you can still use the 30-day guarantee. If we ever cancel your order ourselves, we'll notify you and refund everything you paid.
Your Rights
Requests after 30 days don't qualify for the voluntary guarantee. Any legal cancellation, refund, warranty or payment-dispute rights you have are not affected.
Business & Contact Information
WinterEdge is operated by Quatro Enterprises Inc.
Email: FrostAway18@yahoo.com
Business address:
Quatro Enterprises Inc.
1449 S Michigan Ave STE 13908
Chicago, IL 60605
United States
This is our business address, not a returns address. Please don't mail products here. Returns are not required or accepted under our standard refund process.